Refund Policy – F&F Luxury Cleaning

Last updated: 08/05/2025

1. General Refund Policy

Due to the nature of our business and our commitment to quality, all products sold by F&F Luxury Cleaning are final sale.

Each product is handcrafted, packaged with care, and individually labeled before delivery.
As such, we do not accept returns or exchanges except in the rare case of a proven defect.

2. Custom & Handcrafted Products

All items bearing the F&F label (such as detailing sprays, air fresheners, or cleaning kits) are either custom-blended or packaged by our team.
Because of hygiene and product integrity concerns, returns are not permitted for these types of items.

3. Damaged or Incorrect Products

If you receive an item that is damaged or incorrect:

Please contact us within 48 hours of receiving the order.
Provide photos of the issue (damaged packaging, product, or label).
If your claim is validated, a replacement will be sent or a partial refund may be issued.

No claim will be accepted after 48 hours following delivery.

4. Services – No Refunds

All detailing services provided are final.
Because we deliver personalized, on-location services, no refunds are given once a service has started.
If you are dissatisfied, please speak to our team immediately after the appointment so we can assess and resolve your concern.

5. Uncollected Orders

If a product order is not collected or is refused without valid reason, it will be held for 7 days before being discarded or resold.
No refund will be issued.

6. Contact for Claims

To report a product issue or request support:

📧 contact@ffcleaning.be
📞 +32 471 41 51 49
Please include your order number, full name, and proof of purchase.

7. Legal Notice

F&F Luxury Cleaning reserves the right to refuse any refund request that does not meet the above conditions.
All claims are assessed on a case-by-case basis.

🛡️ This policy is designed to protect both our business and our customers. By placing an order, you agree to these terms.