Shipping Policy

1. Delivery Areas

F&F Luxury Cleaning currently delivers only within Belgium.
We offer:

Direct delivery during detailing appointments (for subscribed clients)
Local delivery by courier (Brussels region & nearby)
Shipping via postal service for select product orders

We do not currently ship internationally.

2. Processing Time

Orders are processed within 1–3 business days after confirmation.
Custom-made or out-of-stock products may require additional time (you will be notified by email).

3. Delivery Times

Standard delivery: 2–5 working days
Same-day or next-day delivery: Available in select areas (extra fees may apply)
Delivery times may vary based on location, weather, or availability.

4. Shipping Costs

Shipping fees are calculated at checkout or communicated by our team after the order.
Free delivery may be offered for:

Orders over a certain value
During promotional campaigns
Clients with an active F&F subscription

5. Order Tracking

Once your order is dispatched, you will receive a confirmation email.
If applicable, a tracking number will be provided.

6. Failed Deliveries

If a delivery fails due to:

Incorrect address,
Client absence, or
Refusal without cause,

the parcel will be held for 7 days. After this, it may be discarded or reshipped at your expense. No refund will be issued.

7. Damaged or Lost Packages

In case of a damaged package:

Notify us within 48 hours
Include photos of the damage and packaging

Lost packages will be investigated with the carrier. Refunds or replacements are subject to validation.

8. Contact for Delivery Support

For any delivery-related inquiries:
📧 contact@ffcleaning.be
📞 +32 471 41 51 49